• Customer Support
• Shipping

• How do I place an order?
• How do I enter a promotion code for my order?
• Can I use more than one promotion code per order?
• What if I need to cancel or change my order?
• Can I save items in my shopping cart for purchase at a later date?
• What payment methods can I use?
• Are credit card purchases safe on fancii.com?

See all articles in Order Information →

• How much does shipping cost?
• How long will it take for me to receive my package?
• Where do you ship?
• How do I track my order?
• When will my order be shipped if I use Sezzle as a payment method?
• Customs & Duties

• What is your refund policy?
• What is your warranty policy?
• How do I start a return?
• Do you accept orders over the phone?
• Do you accept installment payments or offer any flexi pay option? How does it work?
• What is Sezzle and how do I use it?
• How do I manage my payments using Sezzle?

See all articles in Payments & Returns →

• How can I contact you regarding an order I have placed?
• How can I contact you regarding a product I have purchased?
• Collaboration Inquiries
• Wholesale Inquiries

• Accessories FAQ
• Aeva Rose Quartz Facial Roller FAQ
• Aria Makeup Brushes FAQ
• Aura Vanity Mirror FAQ
• Aura GO 2 Portable Vanity Mirror FAQ
• Cali Callus Remover FAQ
• Cami 4-in-1 Lighted Travel Mirror

See all articles in Product Support →

• ABIGAIL Transformable Travel Mirror Instruction Manuals
• AEVA Rose Quartz Roller Instruction Manuals
• ARIA 12-Piece Makeup Brush Set Instruction Manuals
• AURA GO 2 Vanity Mirror Instruction Manuals
• AURA Vanity Mirror Instruction Manuals
• CALI Callus Remover Instruction Manuals
• CAMI 4-in-1 Lighted Travel Mirror Manuals

See all articles in Documents & Downloads →

• Privacy Policy
• Terms of Service

• Can I remove or rearrange the compartments in Madison?
• Is Madison vegan and cruelty-free?
• What can I put inside the Madison makeup case (Globetrotter)?
• What can I put inside the Madison makeup case (Weekender)?
• What is the material used on Madison?

• What is Route?
• How do I use Route?
• What is Route Protect?
• Where is my order (Route)?
• How does Route cover refunds and reorders for protected orders?
• What are Route’s Policies for protected orders?
• What if my order never arrives or is stolen?

See all articles in Route Package Protection →

• Which products are available for subscriptions?
• What is the quantity to order for subscribed product(s)?
• What is the frequency of delivery for subscribed product(s)?
• How much are the shipping fees for subscriptions delivery?
• Do I get to enjoy savings for subscriptions?
• Can I enjoy a further discount by applying a promo code on the order with subscriptions?
• Do I have to create an account to purchase subscriptions?

See all articles in Subscribe and Save →