Payments & Returns

  • What is your refund policy?

    We want you to be completely satisfied after you receive the product.  That's why we give you several options to tell us if you're not!  If you've purchased on fancii.com (fancii.com), return your product to us (within 90 days) and we will issue a full refund! All you have to do is make sure that...
  • What is your warranty policy?

    The Fancii Guarantee We're so confident in the quality of our products that we're willing to stand behind them for 24 whole months. If you experience an issue with the quality of your Fancii product, simply follow the steps below to receive a replacement: Send us an email to support@fancii.com ...
  • How do I start a return?

    If you've purchased a product from fancii.com (fancii.com), start our automated return process by visiting the Returns Portal (https://www.fancii.com/a/returns) or contact our Customer Support Team (https://fancii.com/pages/contact-us) to help you further. If you've purchased the product from so...
  • Do you accept orders over the phone?

    For security reasons, we do not accept payment over the phone and hence do not accept phone orders.  All orders must be placed through fancii.com (fancii.com).
  • Do you accept installment payments or offer any flexi pay option? How does it work?

    We do offer the option of Buy Now, Pay Later with Sezzle (https://sezzle.com/). Sezzle is an online payment platform that allows you to pay for your order through 4 small installment payments, spread over 6 weeks, rather than paying the full amount at once. To set up your account, simply select S...
  • What is Sezzle and how do I use it?

    Sezzle is an online payment platform that allows you to pay for your order through 4 small installment payments, spread over 6 weeks, rather than paying the full amount at once.  To take advantage of Sezzle, at checkout, select Sezzle as a payment method and follow the on-screen instructions.
  • How do I manage my payments using Sezzle?

    Once you place your order, the first 25% of your total is due at the time of the transaction and the remaining 75% of your total is due over 3 easy payments scheduled across 6 weeks.  Repayments are automated from your bank account on file and you always have the option of paying off your purchas...
  • What if I don't have a Sezzle account?

    To set up your account, simply select Sezzle at checkout and fill out the required information. It only takes a few seconds.