Payments & Returns

  • How do I start a return?

    If you've purchased a product from fancii.com (fancii.com), start our automated return process by visiting the Returns Portal (https://www.fancii.com/a/returns) or contact our Customer Support Team (https://fancii.com/pages/contact-us) to help you further. If you've purchased the product from so...
  • What is your refund policy?

    We want you to be completely satisfied after you receive the product.  That's why we give you several options to tell us if you're not!  If you've purchased on fancii.com (fancii.com), return your product to us (within 90 days) and we will issue a full refund! All you have to do is make sure that...
  • What is your warranty policy?

    The Fancii Guarantee We're so confident in the quality of our products that we're willing to stand behind them for 24 whole months. If you experience an issue with the quality of your Fancii product, simply follow the steps below to receive a replacement: Send us an email to support@fancii.com ...
  • Do you accept orders over the phone?

    For security reasons, we do not accept payment over the phone and hence do not accept phone orders.  All orders must be placed through fancii.com (fancii.com).