Payments & Returns

• What is your refund policy?

  We want you to be completely satisfied after you receive the product. That's why we give you several options to tell us if you're not! If you've purchased on fancii.com, you can return your product to us within 30 days from the date of package received for a full refund or store credit. All you h...

• What is your warranty policy?

  The Fancii Guarantee At Fancii, we understand the importance of customer satisfaction and take pride in the quality of our products. We are confident that our products will meet your expectations, and to ensure your satisfaction, we offer a limited warranty that lasts for a generous period of 24...

• How do I start a return?

  If you've purchased a product from fancii.com, start our automated return process by visiting the Returns Portal or contact our Customer Support Team to help you further. If you've purchased the product from somewhere else, contact our Customer Support Team or use the chat widget in the bottom r...

• Do you accept orders over the phone?

  For security reasons, we do not accept payment over the phone and hence do not accept phone orders.  All orders must be placed through fancii.com.

• Do you accept installment payments or offer any flexi pay option? How does it work?

  We do offer the option of Buy Now, Pay Later with Sezzle. Sezzle is an online payment platform that allows you to pay for your order through 4 small installment payments, spread over 6 weeks, rather than paying the full amount at once. To set up your account, simply select Sezzle at checkout and ...

• What is Sezzle and how do I use it?

  Sezzle is an online payment platform that allows you to pay for your order through 4 small installment payments, spread over 6 weeks, rather than paying the full amount at once.  To take advantage of Sezzle, at checkout, select Sezzle as a payment method and follow the on-screen instructions.

• How do I manage my payments using Sezzle?

  Once you place your order, the first 25% of your total is due at the time of the transaction and the remaining 75% of your total is due over 3 easy payments scheduled across 6 weeks.  Repayments are automated from your bank account on file and you always have the option of paying off your purchas...

• What if I don't have a Sezzle account?

  To set up your account, simply select Sezzle at checkout and fill out the required information. It only takes a few seconds.