Payments & Returns

  • What is your refund policy?

    We want you to be completely satisfied after you receive the product. That's why we give you several options to tell us if you're not! If you've purchased on, you can return your product to us within 30 days from the date of package received for a full refund or store credit. All you h...
  • What is your warranty policy?

    The Fancii Guarantee At Fancii, we understand the importance of customer satisfaction and take pride in the quality of our products. We are confident that our products will meet your expectations, and to ensure your satisfaction, we offer a limited warranty that lasts for a generous period of 24...
  • How do I start a return?

    If you've purchased a product from, start our automated return process by visiting the Returns Portal or contact our Customer Support Team to help you further. If you've purchased the product from somewhere else, contact our Customer Support Team or use the chat widget in the bottom r...
  • Do you accept orders over the phone?

    For security reasons, we do not accept payment over the phone and hence do not accept phone orders.  All orders must be placed through
  • Do you accept installment payments or offer any flexi pay option? How does it work?

    We do offer the option of Buy Now, Pay Later with Afterpay. Afterpay is an online payment platform that allows you to pay for your order through small installment payments, spread over a chosen period of time.
  • Have other unanswered questions about Afterpay?

    Afterpay provides tools to help you manage your account, including tracking your payments and managing refunds and returns. Visit Afterpay here.
  • How do I select ‘Afterpay” as a payment method?

    While on the Fancii website checkout page, click “Continue to Payment.” You will then navigate underneath the “Credit Card” and “PayPal” option, where you will see the “Afterpay” option. Click on “Afterpay” and follow the prompts.
  • How do I set up my Afterpay Account?

    1) First, look for the Afterpay option at the checkout. 2) You will then need to sign up for an Afterpay account either online or through their mobile app. You'll need to provide some personal information and agree to their terms and conditions. 3) After signing up, you will be able to check out ...
  • How long does it take to process a refund?

    When a refund is processed, you will receive an email from Afterpay which will give you a breakdown of the refund. This email will detail the amount that has been refunded, and the adjustments that have been made to your payments as a result. Your refund will be applied starting with your final p...
  • Is Afterpay free to use?

    Yes, Afterpay is a free service. There are no upfront fees charged or any interest incurred. The only fees that may be incurred are late fees if your scheduled payments are unsuccessfully processed and, after being notified, you do not log in to your Afterpay account to make your payment via a di...
  • What are the eligibility requirements for Afterpay?

    To be eligible to use Afterpay you must: Be at least 18 years old. Have a valid email address and phone number. Have a valid debit or credit card. Live in a country where Afterpay is available (such as the United States, Australia, Canada, United Kingdom, New Zealand, etc.).
  • What if I don't have an Afterpay account?

    To set up your account, simply select Afterpay at checkout and you will be prompted to create an account with Afterpay. It only takes a few seconds.
  • What is Afterpay and how do I use it?

    Afterpay is a buy now, pay later service that allows you to make purchases and pay for them in installments over time, without interest. To take advantage of Afterpay, at checkout, select Afterpay as a payment method and follow the on-screen instructions as displayed during checkout.
  • What is my payment schedule with Afterpay?

    With Afterpay, your total purchase amount is divided into four equal installments. You'll pay the first installment at the time of purchase, and the remaining three installments will be automatically deducted from your chosen payment method every two weeks.
  • When will my first payment be taken?

    Afterpay offers flexible repayment options: Option 1: Pay Monthly Option 2: Pay-in-4 Option 1 (Pay Monthly) Pay Monthly payments are due on the same day every month for the duration of the loan. The details of your due date and monthly payment amount will be available on your Final Payment Sched...
  • When will my order be shipped if I use Afterpay as a payment method?

    Orders paid using Afterpay payment method are treated just like any other order. Your order will be shipped as per the information found here: How long will it take to for me to receive my package?
  • When will the refund show up on my transaction record?

    The time it takes for a refund to show up on a customer's transaction record after a return with Afterpay can vary depending on several factors, including the merchant's processing time and the policies of the customer's bank or financial institution. In general, refunds processed by Afterpay typ...
  • Why is my Afterpay order being declined?

    Visit this link on the Afterpay website to understand why your order might be being declined.