For any questions related to orders that have been placed, please visit our Order Support Page or email us at support@fancii.com. We are also available via the chat widget anywhere on fancii.com. If you prefer to speak to us, please call our toll-free number (North America) at 1-800-285-0183 between the hours of 9:00 am to 5:00 pm MST, Monday to Friday.
Please note that the window period for cancelling or adjusting an order is within 2 hours of placing the order. After two hours, we are unable to modify or cancel orders. Our process is also explained here - What if I need to cancel or change my order?
Sep 18, 2024